We have a Strict NO REFUND POLICY. In the event you receive your clothing item(s) and they are incorrect on our behalf, you are subject to an initial EXCHANGE or a BMC E-Gift Card minus the shipping cost but to our discretion.
IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a BMC E-Gift Card. Black Mentality Clothing does not issue store credit for the original shipping charges.
All items with prices ending in any variant other than $.99, (i.e. $ .00, .96, .97, and .98 etc.) are considered Final Sale and cannot be returned for store credit.
Also, we do not provide prepaid return labels; you are responsible for covering shipping costs for returns.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or Reject Returns or Exchanges from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service online to any customer or entity, due to similar actions as noted above.
- We are not liable for any packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returned-to-Sender & Refused Packages
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
We Strive for 100% customer satisfaction but if any of these issues arise please don't hesitate to send us an email @ BMCBoutiqueInfo@gmail.com